.support-hero{background:linear-gradient(135deg, #f0f4f8 0%, var(--soft) 100%);border-bottom:1px solid var(--line);text-align:center;padding:64px 24px 56px}.support-hero-label{letter-spacing:.1em;text-transform:uppercase;color:var(--text-light);margin-bottom:12px;font-size:11px;font-weight:600;display:inline-block}.support-hero h1{color:var(--text);letter-spacing:-.02em;margin-bottom:14px;font-size:clamp(28px,4vw,40px);font-weight:700;line-height:1.2}.support-hero p{color:var(--muted);max-width:660px;margin:0 auto;font-size:15px;line-height:1.7}.support-layout{width:100%;max-width:720px;margin:0 auto;padding:56px 24px 120px}.form-card{background:var(--white);border:1px solid var(--line);border-radius:12px;padding:40px 40px 36px}.radio-group-label{color:var(--text);margin-bottom:10px;font-size:13px;font-weight:600;display:block}.radio-group-label .req{color:var(--accent)}.radio-row{gap:12px;margin-bottom:24px;display:flex}.radio-pill{border:1.5px solid var(--line);cursor:pointer;background:var(--white);-webkit-user-select:none;user-select:none;border-radius:10px;flex:1;align-items:center;gap:12px;padding:13px 18px;transition:all .2s;display:flex}.radio-pill:hover{background:#fafafa;border-color:#c0c7d4}.radio-pill.active{border-color:var(--btn);background:#f4f5f8;box-shadow:0 0 0 3px #3d41521f}.radio-pill input[type=radio]{display:none}.radio-circle{border:2px solid var(--line);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;transition:all .2s;display:flex}.radio-pill.active .radio-circle{border-color:var(--btn);background:var(--btn)}.radio-circle .dot{background:var(--white);opacity:0;border-radius:50%;width:8px;height:8px;transition:opacity .2s}.radio-pill.active .radio-circle .dot{opacity:1}.radio-text{color:var(--text);font-size:14px;font-weight:600}.form-row{margin-bottom:22px}.form-row label{color:var(--text);margin-bottom:7px;font-size:13px;font-weight:600;display:block}.form-row label .req{color:var(--accent)}.form-row input,.form-row textarea{border:1px solid var(--line);width:100%;color:var(--text);background:var(--white);border-radius:8px;padding:12px 14px;font-family:inherit;font-size:14px;transition:border-color .2s,box-shadow .2s}.form-row input::placeholder,.form-row textarea::placeholder{color:#a0aec0}.form-row input:focus,.form-row textarea:focus{border-color:var(--text-light);outline:none;box-shadow:0 0 0 3px #4a55681a}.form-row input.input-error{box-shadow:none!important;border-color:red!important}.form-row textarea{resize:vertical;min-height:110px}.form-hint{color:var(--muted);margin-top:5px;font-size:12px}.upload-zone{border:2px dashed var(--line);text-align:center;cursor:pointer;background:#fafafa;border-radius:10px;padding:24px 20px;transition:all .2s}.upload-zone:hover{border-color:var(--text-light);background:var(--soft)}.upload-zone input[type=file]{display:none}.upload-zone .upload-icon{margin-bottom:6px;font-size:24px}.upload-zone .upload-title{color:var(--text);margin-bottom:3px;font-size:14px;font-weight:600}.upload-zone .upload-title span{color:var(--text-light);text-decoration:underline}.upload-zone .upload-sub{color:var(--muted);font-size:12px}.upload-tags{flex-wrap:wrap;justify-content:center;gap:8px;margin-top:12px;display:flex}.upload-tag{background:var(--white);border:1px solid var(--line);color:var(--text-light);border-radius:6px;align-items:center;gap:6px;padding:5px 10px;font-size:12px;display:inline-flex}.upload-tag .tag-remove{cursor:pointer;color:var(--muted);font-size:16px;line-height:1}.upload-tag .tag-remove:hover{color:var(--accent)}.form-submit-wrap{border-top:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;margin-top:30px;padding-top:24px;display:flex}.btn-submit{background:var(--btn);color:var(--white);cursor:pointer;border:none;border-radius:8px;align-items:center;gap:8px;padding:13px 32px;font-family:inherit;font-size:15px;font-weight:600;transition:background .2s,transform .1s;display:inline-flex}.btn-submit:hover{background:#2e3240}.btn-submit:active{transform:scale(.98)}.btn-submit:disabled{cursor:not-allowed;background:#9ca3af;transform:none}.submit-note{color:var(--muted);max-width:300px;font-size:13px;line-height:1.5}@media (max-width:768px){.header{padding:18px 24px}.nav{display:none}.hamburger{display:flex}.support-hero{padding:48px 20px 40px}.support-hero h1{font-size:26px}.support-layout{padding:40px 20px 120px}.form-card{padding:28px 22px 24px}.footer{padding:20px}.footer-bottom{flex-direction:column;align-items:flex-start}}@media (max-width:480px){.support-layout{padding:24px 16px 120px}.form-card{padding:22px 18px 20px}.radio-row{flex-direction:column}.form-submit-wrap{flex-direction:column;align-items:flex-start}}